ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD users, and conforms to Internet privacy standards.

If you have any questions or concerns regarding this statement, you should contact our office on 03 9543 7888.

Collection of Information

In order to use the LAURASTAR ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never store Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at sales@absolutesafety.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@absolutesafety.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

LAURASTAR ONLINE SALES uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@absolutesafety.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy

ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY uses the Commonwealth Bank Payment Gateway for its online credit card transactions. Commonwealth Bank processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions are performed by the Commonwealth Bank secure payment gateway.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.

For more information about Commonwealth and online credit card payments, please visit http://www.commbank.com.au

After ordering online, you will receive an email confirmation from ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to deliver your goods within 2 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at sales@absolutesafety.com.au

Refund & Returns Policy

We do not give a refund if you simply change your mind. However a refund will be given if;

There has been a mistake with your order and the item or items you have received are incorrect.

If an item or items arrive and are damaged ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD will look at each case individually before deciding upon what action may be taken.
The item or items must be returned to ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD, unopened and unused at the sender’s expense to:

ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD
1362 North Road,
Oakleigh South VIC 3167

A refund will only be considered once ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD has taken receipt of the item or items.

The purchaser of the item or items must contact ABSOLUTE SAFETY & INDUSTRIAL SUPPLIES PTY LTD within 7 days of the delivery.

Refunds are made to the original purchaser only.